DELIVERY, RETURNS & REFUND POLICY

Refunds & Exchanges

At thcvapestores.uk, we aim to ensure a smooth and transparent experience for all users.

If you receive a defective item, please contact us at info@thcvapestores.uk with:

Your order number
A clear description of the issue
Photo evidence showing the defect or damage

Once your request is reviewed, we will notify you within a reasonable timeframe regarding approval.

If approved, we will:

Provide a replacement, or
Issue a full refund to your original payment method

1st Time Purchase Policy

We would like to inform you that, due to the legal status of our products, certain districts may incur an additional delivery fee or a medical cannabis card. This fee is necessary to account for the heightened level of patrol in those areas and varies from £25–£600 and it is fully refundable depending on the assessed risk level of your location. We cannot issue a refund due to denial to comply with our terms.

Shipping & Delivery Information

General Information

All orders are subject to availability. If an item is unavailable, we will contact you to either:

Offer a full refund, or
Provide an estimated restock timeframe (if applicable)

Delivery Time

Estimated delivery times:

Standard Delivery: 1–3 business days
Express Delivery: 1 business day (where available)

Please note:

Delivery times begin after dispatch, not at the time of order
Processing time is typically within 1–2 business days (Monday–Friday)

Shipping Costs

Shipping options are available at checkout and may include:

Standard Delivery
Express Delivery

Final pricing will be displayed before completing your order.

Delivery Instructions

To ensure a successful delivery:

Please provide accurate name and address details
Orders are packaged securely and discreetly
Tracking information will be provided once your order is dispatched

Lost or Delayed Deliveries

If your order does not arrive within the estimated timeframe:

Please contact us with your order details
We will investigate the issue with the courier

In cases of confirmed delivery issues, we will work towards a suitable resolution.

Incorrect Address

It is the customer’s responsibility to ensure that all delivery details are correct.

If an incorrect address is provided:

We may not be able to reship or refund the order
Please contact us immediately if you notice an error after placing your order

Shipping Destinations

We ship worldwide to all countries that allow delivery. However, we cannot guarantee delivery to the following regions:

· India
· Middle East

Orders to these regions are sent at the buyer’s own risk, and reshipping is not available if the package fails to arrive.
For all other countries (including the UK, USA, France, Italy, Spain, Germany, Ireland, Sweden, Greece, and Poland), delivery is fully guaranteed.

Shipping Costs
We offer two shipping options:

· Flat Rate Shipping – £30.00
· Overnight Shipping – £50.00

Customers can select their preferred option during checkout.

Delivery Policy

All orders are subject to product availability. If an item is out of stock, we’ll contact you immediately to either:

· Refund the full amount using your original payment method, or
· With your approval, source and ship the product once it becomes available.

Please ensure you forward your order receipt, order number, and secret answer for payment verification to avoid delays.

Our products are available only to adults aged 19 and above.
All orders are shipped using Royal Mail, DPD, DHL, or FedEx prepaid delivery services and are vacuum-sealed for freshness and discretion.

Once shipped, your tracking number will be emailed to you.
You can track your order via the carrier website for real-time updates.

Delivery times are estimates and start from the date of shipment, not the date of order.
We aim to ship all orders within 2 business days (Monday–Friday, excluding holidays).
Please note that delivery times may vary depending on the courier, destination, and order contents. Some products may arrive in separate shipments.